Emotional intelligence (EI) is an important element of police welfare. However, its low level can lead to the controversial problems regarding the police. Individuals with high emotional intelligence exhibit greater mental health, potent leadership skills, and exemplary job performance (Turner, 2006). In fact, an officer should know how to control and express him/herself appropriately. He or she should also demonstrate his/her ability to comprehend, interpret, and influence others. If law enforcement practitioner control and use his/her emotions effectively, he or she can manage stress and increase survival skills during the career in the process of helping to create positive relations in a community (Turner, 2006). The officers can master emotional intelligence during training sessions. This proposal focuses on a study conducted in Abu Dhabi Criminal Investigations Department to boost emotional intelligence among its workers.



The role of Abu Dhabi Police is to enforce the law, enhance public safety, and maintain order.  This research focuses on the training department. This department is responsible for providing police officers with necessary skills and knowledge to be effective in their respective job areas. The training process consists of different parts which aim to develop particular skills. A separate course is devoted to emotional intelligence. Despite this fact, the research is still needed to reduce the existing knowledge gap in this topic. Unfortunately, little is known about the role of emotional intelligence in the police performance in Arabic-speaking countries, particularly in the UAE. Recent reports indicate that Abu Dhabi police display indiscipline behaviors at work. Thus, it is essential to understand how an increase of emotional intelligence can promote good behavior. Practically, a comprehensive study can gather information on the learning processes and experience which the police officers have in the efforts to upgrade this skill. The findings would help the leaders of Abu Dhabi police to review their training methods and policies to create more avenues to learn EI. Moreover, the results can be incorporated in the selection process of the recruits after training with EI tests. Additionally, the study would relate to western research that investigates the importance of emotional intelligence and personality in anticipating crime in a cross-cultural perspective. In summary, the purpose of this study is to reveal how policies and procedures used by Abu Dhabi Police Training Department improve or promote emotional intelligence among both new and experienced police officers.

Current Literature

Emotional intelligence boosts performance levels of police officers. In the article, ‘Emotional Intelligence Testing of Police Officer Applicants for a Small Urban Agency,” Chief Arl Farris of San Marino Police Department asserts that intelligence is a long-standing measure used in gauging individual’s ability to brainstorm in the face of complex issues and challenging problems (Farris, 2003). It remains a valid measure that defines one’s ability to compete in various settings. According to Aristotle, emotional intelligence provides appropriate reaction to the actions of others (Farris, 2003). Theodore Roosevelt also believed that emotional intelligence is “an important ingredient in the recipe of success is learning human interaction” (Farris, 2003). Emotional intelligence builds on the foundation of the intelligent quotient of an individual. While it is impossible to teach intelligence, emotional intelligence can be taught in training. Fariss shows that by enhancing the level of applicants’ skills and eliminating those who lack them, the police unit will benefit tremendously by hiring only qualified police officers.

Omar et al. (2012) states in the article “An Exploration of the Relationship between Emotional Intelligence and Job Performance in Police Organizations” that there is a significant correlation between job performance and the level of emotional intelligence. The scientists interviewed 310 police officers during his research. In order to predict the job performance of a police officer, the managers can assess whether they can control personality traits and mental abilities. Thus, the evaluation of emotional intelligence is an additional option to manage the police.

Rible (2012) mentions in the article “Patrol Officers’ Emotional Intelligence as a Predictor of Success” that the police officers who have the high level of emotional intelligence would often achieve success at work. These officers are skilled in problem solving and impulse control. They possess unique abilities to establish strong interpersonal relationships, to enhance leadership skills, and to maintain high job performance. Police officers with high emotional intelligence and organizational skills are considered to be valuable assets to community and police department.

Cherbosque (2012) notes in the article “Emotional Intelligence: A Critical Element in Leadership” that in law enforcement, emotional intelligence is associated with multiple benefits. For example, it allows to resolve conflicts peacefully and to remain stable in difficult situations that can lead to tragic deaths. Moreover, training on emotional intelligence can help the police department improve interpersonal communication and reduce the effects of stress within professional and personal networks. It is helpful in recognizing effective leaders and officers.

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Aims and Objectives

To investigate the role of emotional intelligence in shaping the characters of police officers.

To determine the effectiveness of admitting EI tests on trainees before selection/qualification.

To identify already existing measures established by Training Department to boost levels of EI among trainees.

To determine factors that boost and undermines Emotional Intelligence among trainees.


This study would be a qualitative research. This type of research allows to obtain specific information connected to behavior as well as social contexts of the population. Comparing to the quantitative research, the advantage of this research methodology is the possibility it provides to examine complex descriptions of the way how individuals experience a certain issue. Consequently, it will provide precise details of the specific behaviors, feelings, and opinions of police officers in Abu Dhabi.

Participants/Target Population

The study would focus on 150 police officers who work in Abu Dhabi. 100 respondents would be male and 50 are female. Their age would range between nineteen and forty-five with the experience from one to twenty-one years.

Method of Sampling

The study would use stratified sampling method. The police officers would be divided into two groups. The trainees and experienced police officers who have been working at police for one year at least would be selected randomly. They would belong to the group consisting of 100 participants. Another group of fifty officers would consist of experienced officers and leaders.

Data Collection

  1. Participant Observation

This method would entail observation of the natural behavior of the police officers. The researchers would observe behavior, reactions, routines, and activities performed by trainees and trainers. They will also monitor relationships between trainers and trainees in order to analyze how they contribute to the development of EI. Additionally, the observation would also focus on policies, procedures, actions, and equipment used during training. It would enable the researcher to define important details and provide first-hand information regarding  the level of emotional intelligence in the police.

  1. In-depth Interviews

Interviews would collect data on personal histories, perspectives, and experiences of the respondents during training and solving real cases. Interviews would be recorded for future references and analysis. Interviews are important in this study because they would enable the researcher to seek clarification, observe non-verbal cues, and learn new information not found in the list of interview questions thereby minimizing bias with respondents (Silverman, 2011). The interviews with trainers and leaders would last longer than others because they would include the detailed questionnaire.

Time Table


Category of the Task




Researchers learn the elements of the research, specific subjects and build a database 


Meet authorities in Abu Dhabi Police

Asking for permission to visit their training facilities, identify respondents, and schedule interviews at their own convenience


Data Collection

Observing the police training, actions, group activities and investigations


Data Collection

Conducting interviews with 150 respondents


Data Collection

Categorizing and filling the data



Transmission of data entered in the database



Categorizing data in various subsets and brainstorming over information received


Data Reporting

Writing a complete report and the implications of the research

Budget Resources







Compensation for the 3 researchers

$ 150



Secondary Research





A complete report will be disseminated to Abu Dhabi Police, government, and college library. Apart from giving hard copies of the report, the researchers will provide soft copies to the college online library and the website of Abu Dhabi Police.

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