Organization and Management Case Analysis: The 21st-Century Solutions Health Care Hospital


Organizational management has been a critical factor in the success for most of the healthcare organizations across the globe. Organizational practices such as the general structure, hiring techniques, and management change coupled with technological advancement are some of the main components that put a health care facility in the contemporary competitive environment. This paper provides a discussion of a health care facility of the 21st century entailing its organizational and management make up, hiring plans, mission and vision statements as well as its consideration on technological advancement.

Facility’s Organization Structure

According to Cummings and Worley (2014), chief executive officers must be able to understand the organizational make-up of a facility in order to implement new technologies and emergent changes to foster improvement. Figure 1 encompasses the organizational structure of the hospital.

structure of the 21-st-century health solutions

Figure 1. An organizational structure of the 21st-century solutions health care facility.

The Chief Executive Health Officer (CEHO) is a primary administrator and a leader of the hospital. The Executive Manager, who is entitled to the management of the facility, reports directly to the CEHO. Further, the hospital is divided into seven posts, explicitly: the Medical Services director, the Senior Personal Assistance (PA) Support director, the financial manager, clinical support director, clinical units, and a section of partners and stakeholders.

Roles for Each Category

Medical Services Director

The individuals in this sector are obligated to handle all the clinical services ranging from radiology, emergency support, and organ and tissues transplant services. The emergency services (EDMS) encompass healthcare services such as medical education and training and medical administration.

Clinical Support Director

The Director is in charge of the organization for further support services within the facility. The department is obligated to provide regular health services and pharmacological management. Additionally, appurtenant services, such as health and fitness, pastoral care, volunteer activities are actively monitored and managed, as well as the other related services.

Financial Director

The finance department headed by the financial director is responsible for budgeting, estimation of revenue, financial management, and reporting, private practice management, and evaluation of clinical charges.

Nursing Services Director

This is one of the largest departments in the organization, and it entails some management in different sectors regarding the healthcare delivery. It involves a nurse practice development, professional nursing development, workforce management, workflow management, maintenance of nursing standards, and management of ambulatory plans and programs.

Senior PA Support Director

The director is responsible for coordination of the administrative and operational tasks, human resource management, recruitment and replacement, architectural maintenance coupled with engineering and equipment management. Additionally, the department is responsible for managing clinical consumables and transport services.

Clinical Units

This section entails five sub-categories, namely Research Center, Surgery Unit, Health and Medicine Unit, Cancer Treatment Unit, Partnerships Unit and a Drug Abuse and Rehabilitation Unit, which have a unitary manager. Furthermore, the departments must be given special attention and considerations because they are critical regarding health care delivery services. The heads of these units have a responsibility of the both the positive and negative performance of the unit utterly. For instance, the partnership unit is responsible for the establishment of contact with other agencies to heighten the technological structure of the facility as well as to upgrade some hospital operations.

Mission and Value Statements

Mission Statement

“We are headed to giving the best medical and therapeutic administrations to all patients with a humanitarian attitude, excellent quality, and skilled administrators. We build up a secure attachment with patients to give certainty to the patient, and every one of our staffs is focused on the patient management. We center in enhancing the personal satisfaction of individuals in the groups we render a benefit.”

Each healthcare facility is in hurry to deliver a legitimate support for its patients and to guarantee that their issues are settled. A healing service can be effective just in the event that they comprehend the central reason and estimation of the healthcare facility that is to provide the best support for the patients. There are development and constant improvement in the innovation and technology identified with the medicinal field.

It is basic for the healthcare facility to have such development and progression, keeping in mind the end goal to provide better support to its patients. Patients have to be treated with an extra alert, and each patient be should be given personal consideration and interest so that their recuperation will be great. It is fundamental to have legal correspondence and communication with the patient so that the patient comprehends that all employees in the facility are focused on the delivery of services.

Value Statements

The health care facility has the following primary core values:

1. Excellence: We advocate for personal and professional growth coupled with teamwork, answerability, allegiance, innovation, and technology.

2. Self-Regard: We respect each and every individual with rudimentary principles, integral values and the excellent approach of life formulation.

3. Justice: We take action in a manner to advance regard for all, configure and center in building up the belief system of a group among all.

4. Stewardship: We concentrate on building up those assets that are basic for advancing the care and mending of patients

5. Service Delivery: We carry more closeness with individuals to take out any correspondence crevice as a connection with individuals gives a unique chance to give better support of all.

Essentially, value statements are critical for creating the deep meaning of the health care delivery service. For these circumstances, we are focusing on enhancing the nature of healthcare delivery service given to all patients by improving their current status. The previously adverted are five fundamental components with the purpose of providing better health care to the patients. Every individual together with patients and the health care professionals must be treated with a great regard. Self-Regard frames the principal of a human being’s life, as it is basic for all the service-based entities. The care provided to every patient ought to be magnificent. Accomplishing excellence is a necessity because this will bring the patients certainty, which guarantees speedier recuperation.

Additionally, value statements of Justice and Stewardship are the mainstays of any healthcare facility. To pursue the values, there must be more collaboration flanked by the healthcare workers and synchronization within the workplace. Correspondingly, every employee must be exceedingly competent and proficiently experienced for the whole service delivery mechanism to escalate esteem to the patients and healthcare facility.

Hiring Strategies

With the advancement in the technology across the world, several ways can be utilized during the hiring of workers. One of these ways is the use the LinkedIn website (Klich-Heartt & Prion, 2010). This method will help an HR department to understand the educational experience and quality of prospective employees and the worthy candidates that can be subjected to interviewing.

Additionally, there is the use of employee referrals in the recruitment of workers to the facility. In this matrix, most of the employees have a contact with each other through various platforms such as in the university, workshops, training programs, etc. (Becker's ASC, 2011).This method will help the facility obtain experienced workers to specific positions. Moreover, the facility must accept applications from prospective employees through the Internet (Becker's ASC, 2011).

In addition, the facility can utilize the partnership unit to collaborate with universities and colleges aimed to recruit young and fresh talent directly from the respective institutions. Such a strategy will instill confidence regarding the quality of prospective employees and their educational background. This method encompasses recruitment of interns from some partnered universities and retaining them as permanent employees in the facility (McDonald & Ward-Smith, 2012).

Furthermore, the hospital administration can conduct seminars and workshops in light of recruiting health care professionals. Conducting workshops enables the hospital to be recognized by a majority of both health and medicinal professionals and, simultaneously, it enables the hospital to identify the possible candidates for employment. As such, the hospital will be able to advertise matters concerning its job requirement, and it will create a hunting ground for the talent (Seibert & Bonham, 2016).

Information Technology and Health Care

Technological advances in the contemporary world have initiated various companies and institutions to use modern equipment in their delivery of service. Technology enabled management in handling the volumes of data. As such, these advantages have also initiated some disadvantages. Information technology is now utilized in many health care facilities to enhance service delivery to patients. Evidently, the primary use of informatics in health care entails three types of technology namely; Electronic Medical Records (EMRs), Electronic Health Records (EHR) and Personal Health Records (PHRs)

Benefits of Information Technology

The technology is relied upon to enhance the general nature of medicinal services provided by both care homes and hospitals. It decreases the measure of paper material, and it builds the general effectiveness of the record upkeep, which expands the general work effectiveness. The technological framework may decrease general inconvenience put to a patient, for instance, to foster comprehension of problems encountered by the patients. In addition, the technology gives the analyzed data that are basic for the doctor in taking care of the patient (Jones, Rudin, Perry, & Shekelle, 2014)

If all records are kept up in a mechanized way, patients can seek for advice in any healthcare facility, irrespective of the geographical location. It empowers the healing service to update the latest data about the patient, which are beneficial for both the patient and the healthcare professionals in the treatment process. It simples peruse and getting the data while the data may be organized efficiently.

Defects of Information Technology

On the verge of establishing advanced technologies, the health care facility requires additional ambiguous financial assistance. In the case of a technological breakdown, the firm will experience enormous loss of patient data as well as information concerning its management systems. When all these information is lost, it will be cumbersome to resume paperwork escalated by overdependence to technology (Lee, McCullough, & Town, 2013).

Health professionals within the facility can commit an error to the information systems, and this can influence the patient’s treatment regarding verifying their historical data. Rebuilding the system is time-consuming and entails longer processes.

Additionally, third parties can easily access any network if it has improper security setups. Therefore, use of informational technology can lead to issues related to privacy. To eliminate issues regarding the privacy ethics, organizations have to update their systems with more profound security measures as the technology progresses.

Pros and Cons of Using the Informational Technologies

The table below shows beneficial and negative impacts of using informational technology in health care.

Table 1

The pros and cons of using informational technology in health care



Patients can have access to their information anytime.

During severe conditions, patients may find it difficult to take their own readings on a technological device.

Since the current technological advances entails involvement of patients they tend to have a better understanding of the treatment process.

Over-reliance on technology can lead to minimal interactions with the patients.

Technology has enabled efficient services especially to paramedics who can easily access remote assistance.

Violation of privacy is now rampant as a third party can access information of any patient at any time and place.

The technological upgrades in health care have enabled patients to have access to advice from caregivers promptly.

Installation and maintenance of the new technological devices in a facility is costly and demands time in the case of repairing its system.

It has reduced paperwork which was at times cumbersome for multinational healthcare facilities/

Retrieval of information from a faulty system is technical and requires monitoring, hence, extra financial requirements.

Conclusively, the future of healthcare is predicted to be technology-dependent. Therefore, there is a necessity for more enhancements in technology coupled with security measures integrated into the healthcare organization’s system. Additionally, there must be a centralized server where all the data must be stored for easy retrieval on the side of the patient. It is, therefore, imperative for healthcare facilities to overcome such difficulties that have cropped up due to the new technologies.

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